Summary
A lack of guidance and formal accountability is hampering training at the county's 911 call center, according to a review conducted by an independent agency.
"The current training program appears to fall short of meeting the needs of the Communications Section," said the report, completed by the Association of Public-Safety Communications Officials - International, Inc.See the full content of this document
Extract
Report: 911 Center Training Falls Short
The review - part of the county's settlement with the family of Yvette Beakes, who died after a botched call in 2001 - went on to say that severe staffing shortages and difficulties in hiring make it hard for managers to dismiss ...
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